| Customer
Service Representative |
| |
| Position Summary |
| |
| Responsible for assisting Account
Manager in identifying, developing, and growing CyberCopy's
prospective and existing commercial customer base. |
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| Duties and Responsibilities |
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| This is intended to be a representative,
not all-inclusive, list of duties the Customer Service Representative
may be asked to perform. The Executive team reserves the right
to modify, add or remove and to assign other duties as necessary. |
| |
• Responsible for developing a working
knowledge of Company price list, cost of goods, in order to
quote prices to customers and potential customers by memory,
and properly quote larger, more detailed jobs.
• Submit weekly sales and lead generation reports to Executive
team along with expense reports.
• Act as a liaison between clients and production and administrative
staff, follow up and consulting on specialty work, larger orders
and questionable instructions and time frames from clients.
• Cooperate with administrative staff in implementation of pricing
systems, especially where unusual quotes have been used to
get the business.
• Maintain, grow, and build long term relationships with account
portfolio via phone calls, emails, promotions, and job quality
follow up.
• Recognition and sharing of all potential leads to Account Manager.
• Build and maintain a vendor database for outsourcing.
• Ensure proper gross profit levels are achieved when outsourcing
by providing accurate quotes, customer proof approvals, and
realistic turnaround times.
• Follows copying protocol (copyright law, confidentiality, and
careful handling of customer originals)
• Performs administrative duties, including bidding, review of
work orders for accuracy, ordering supplies, and necessary
coordination with operations.
• Coordinating with administrative and production teams in the
procurement of supplies and services needed to complete projects
correctly and on time.
• Initiate activity and pricing for work being sent to outside
sources and provide corresponding detailed paperwork and pricing
for follow through and invoicing by our administrative staff.
• Additional duties as assigned. |
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| Inside Sales Activities |
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• Job bidding and bid follow-up
• Maintains bidding data base
• Consultative selling
• Takes complex job orders
• Interacts with center production to ensure proper/timely order
fulfillment
• Submit a weekly sales activity and lead generation report to
Executive Team |
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| Customer Service/Retention
Activities |
| |
• Maintains and regularly updates
customer data base
• Post sales activities and follow-ups
• Identifies new customers using resources available
• Account revenue for in “house” accounts |
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| Job Qualifications |
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• High School diploma or general
education degree (GED) required.
• Prior sales experience within industry.
• Ability to work independently and be self-motivated to work
with minimal direction.
• Must possess excellent organizational skills needed for handling
multiple priorities.
• Must possess excellent verbal and written communication skills
and possess the ability to promote positive inter-departmental
and customer relations.
• One to Two years of related work experience
• Prior PC knowledge of Windows based applications |
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| Minimum Attributes to
Perform the Essential Functions of the Position |
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• Ability to perform work activities
requiring cooperation, instruction, persuasion, or speaking
with others
• Maintain attention and concentration for extended periods of
time
• Ability to function in a high stress environment, under substantial
time pressure
• Ability to perform Duties and Responsibilities set forth above
in a consistent and efficient manner. |
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| Time Allocation |
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• Sales Related Activity
50%
• Post-Sale Customer Service 25%
• Bidding 25% |
